These General Terms and Conditions (hereinafter referred to as “GTC”) apply to all contractual relations arising between AITAA system s.r.o, with registered office at Vyšehradská 1349/2, 128 00 Praha 2, Company ID No.: 08393176, mailing address Zerzavice 2146, 686 01 Staré Město u Uherského Hradiště, registered in the Commercial Register maintained with the Municipal Court in Prague, Section C, under file number C 317368/MSPH, as the Seller (hereinafter as “AITAA”) and the Buyer (hereinafter as “Buyer”). The Contracting Parties may change, exclude or supplement certain provisions of these GTC only by written agreement of both Contracting Parties (e.g. in the purchase contract), provided that the other provisions of the GTC remain valid in respect of the Contracting Parties.
1/ The presentation of products in the online shop is not a legally binding offer, but a non-binding online catalogue. By clicking on the “Buy now” button you place a binding order for the goods in the shopping cart. Confirmation of your order is carried out together with the acceptance of your order immediately after dispatch by automated e-mail. We will save the text of the contract and send it immediately to the e-mail address provided. You can view the privacy policy at any time here /link to GDPR/. The purchase contract is concluded by this email confirmation. By clicking on the “Buy now” box, the Buyer shall pay a 70% advance payment for the modules requested, the price of which corresponds to the Seller’s price list. You can view your order details at any time after placing your order via your e-mail.
By placing the order, the Buyer confirms that prior to concluding the contract, he/she has read these GTC, which form an integral part of the pre-contractual notice contained in the documents on the website “Complaints and withdrawal from the contract”, “Personal Data Protection”, and that he/she expressly agrees to them in the version valid and effective at the time of sending the order.
1/ The Seller’s product offer is based on the current website. The drawings, weights and dimensions of the products (goods) shown on the website or in the catalogues are for information only, unless they are expressly marked as binding.
2/ The prices quoted in the respective offers represent the total prices. They include all price components including all applicable taxes.
3/ According to the Sales Records Act, the Seller is obliged to issue a receipt to the Buyer.
4/ Performance in the Czech Republic may be exempt from VAT if the Buyer presents his/her VAT number and VAT number and confirms the location of the goods in the EU.
5/ The goods will be delivered to the Buyer on the basis of the purchase contract. In the case of a first contractual relationship, AITAA shall also supply the Buyer with “Instructions for Use” or “Maintenance Instructions, with recommended dates for repainting, including the specification of the waxes or paints used”. In the event of resale of the goods, the Buyer is obliged to pass on these “Instructions for Use” and “Maintenance Instructions with recommended dates for repainting, including the specification of the waxes or paints used” to the next buyer, in particular to the end customer (user). In the case of delivery of the goods in disassembled condition to the end customer, the Seller undertakes to supply the relevant assembly instructions. AITAA shall not be liable in this case for any damage caused by self-assembly.
1/ The delivery time indicated in the order confirmation (purchase contract, pro forma invoice, order confirmation) sent by AITAA to the Buyer is binding. The usual delivery time is 6-8 weeks or more from the payment of the advance invoice or according to stock. The delivery time is extended proportionally by the delay in the case of late advance payment by the Buyer. The delivery period is met on the day of delivery of the entire consignment by acceptance by the Buyer or a designated third party. day also establishes the right to invoice. Delivery times are extended in the event of unexpected act not caused by AITAA, such as unexpected force majeure, strikes and other obstacles not caused by AITAA and which occurred independently of its will. also applies if these circumstances occur with AITAA suppliers. In all the cases listed herein, AITAA is obliged to explain the reasons for the delay at the Buyer’s request and to prove the occurrence of these circumstances, if any, while in all the indicated cases the right of the Buyer to claim damages or penalties caused by delay in delivery is excluded, if AITAA proves at the Buyer’s request that the delay was caused by circumstances beyond the reasonable control of AITAA and which occurred independently of its will.
2/ The goods are delivered by an external carrier chosen by us. The price for shipping will be agreed with the Buyer in advance. By submitting the order, the Buyer agrees to the terms and conditions of the carrier. Unless otherwise agreed, the goods will be delivered free of charge by a large lorry “to the kerb”, which means that the goods will not be delivered to the Buyer’s property. The shipping company will therefore unload your purchased items before the line of the property, by confirming the shipping documents (shipping, delivery note), the Buyer assumes responsibility for the goods. For this reason, an inspection upon receipt of the goods is necessary. In case of any damage, the damage must be recorded, in the presence of the carrier, in the acceptance report (shipping, delivery note) and documented photographically. Then contact AITAA immediately. The packaging material is part of the product and is the property of the Buyer.
3/ Goods that can be delivered Ex Works, at the Buyer’s request, which means that the Buyer collects the goods at the place of manufacture. / Bílovice 519, 687 12 Bílovice/, the Buyer arranges the transport themselves.
4/ The risk of damage to the goods passes to the Buyer at the moment of acceptance of the goods. Different arrangements must be specified in writing in the purchase contracts.
5/ The Buyer will be informed 3-5 days in advance of the delivery of the goods. This must be confirmed by the Buyer. The Contracting Parties agree that if the Buyer fails to confirm in writing the date of acceptance within two days from the date agreed in the purchase contract, or when he/she has been invited in writing (by e-mail, SMS or telephone) to collect the delivery, AITAA may withdraw from the purchase contract and sell the goods to another person. Subsequently, the Buyer may not claim damages, such as lost profits, etc. The written withdrawal must be demonstrably delivered to the other Contracting Party. In case of uncollected goods after AITAAA withdraws from the contract, AITAA shall be entitled to invoice the Buyer a contractual penalty in the amount of the advance payment received. the event of unjustified non-acceptance of the delivery, you will also be charged for the return journey to the place of manufacture. In the case of repeated redelivery, the Buyer is responsible for the transport costs.
6/ In the event that there is a subsequent collection of uncollected goods and Aitaa has not yet exercised the right of withdrawal according to the previous paragraph, Aitaa is entitled to demand a contractual penalty from the Buyer.
The contractual penalties are payable on the date of delivery of the invoice and can be set off against the advance payment received and/or other payments received from the Buyer. The amount of the fine is:
7/ The Buyer can order the assembly from AITAA or arrange it themselves. AITAA is not liable for damage caused by self-assembly.
1/ The Buyer may withdraw from the purchase contract within 14 days from the date of receipt of the goods; if the delivery is divided into several parts, from the date of receipt of the last delivery. As regards the notice of withdrawal from the purchase contract, AITAA recommends sending a completed “Withdrawal from the contract” form to hello@aitaa.eu. The withdrawal form can be found here.
The Buyer does not have to give any reasons for withdrawing from the contract. By withdrawing from the contract, the contract is cancelled from the outset and is considered as if it had never been concluded.
2/ The right of withdrawal shall not apply in the following cases:
Contracts for the supply of goods which are not prefabricated and the production of which is determined by the individual choice determined by the consumer or which are clearly customized to the personal needs of the consumer.
If the Buyer used the goods before the defect was discovered or altered the goods during normal use.
If the Buyer has caused the impossibility of returning the goods in an unaltered condition by omission.
3/ The Buyer is obliged to return the goods within 14 days of withdrawal from the contract to the delivery address Bílovice 519, 687 12 Bílovice.
The time limit is met if you send the goods before the expiry of the period of 14 days from the date on which you or a third party appointed by you who is not the carrier takes over the goods. The product must be returned in its original packaging, undamaged, clean, complete, including all accessories. The goods cannot be sent cash on delivery. AITAA is not obliged to accept goods sent by cash on delivery. Returned goods must be accompanied by: a copy of the delivery note or invoice and a withdrawal form (on the official AITAA form). Payment will be refunded in the same manner as paid within 14 days of receipt of the goods. Failure to submit any of the aforementioned documents does not prevent the positive processing of the withdrawal according to the statutory conditions.
4/ All funds received will be refunded by AITAA within 14 days of withdrawal. AITAA is not obliged to return the money to the Buyer before it receives the returned goods or before it is proven that the Buyer has shipped the goods. The costs associated with sending the returned goods to the address of AITAA shall be borne by the Buyer, even if the goods cannot be returned by the usual means due to their nature.
5/ When sending the goods, it is necessary to pack the goods in suitable, preferably original packaging so as not to damage or destroy them. You must only pay for any loss of value of the goods if that loss of value is caused by handling the goods which is not necessary to check the nature, characteristics and functionality of the goods. If, upon receipt of the goods, AITAA discovers that the returned goods are damaged, worn, soiled or partially consumed, the Buyer is responsible for this reduction in the value of the goods.
In the event that any of the aforementioned events occur, AITAA is obliged to immediately inform the Buyer of the withdrawal from the contract.
The withdrawal is effective against the Buyers at the moment when it is delivered to them. If the Buyer has already paid the purchase price in full or in part, AITAA shall return them the amount received by wire transfer to the account communicated to AITAA for this purpose or from which the payment was made. money will be refunded within five days of withdrawal from the purchase contract.
1/ Unless otherwise stipulated in the text of the purchase contract, the Buyer is obliged to pay the balance of the final price no later than 14 days after installation or acceptance of the goods (for payments by wire transfer, the date on which the amount is credited to the AITAA account is decisive). Regarding the orders, advance payment of 70 % of the total value of the modules is prescribed. The agreed delivery period is calculated from the crediting of the advance payment, or the payment of the entire purchase price, in case of payment of the entire delivery before its collection to the AITAA account.
In the event of delay in payment of the invoice by the Buyer, AITAA is entitled to charge without prior notice a contractual penalty of 0.03 % of the total amount due for each day of delay. This is without prejudice to any claim for damages in the extent exceeding the contractual penalty paid.
2/ It is possible to choose between different payment methods
You can easily pay with credit cards VISA, MasterCard. Payment is possible via PayPal or bank transfer. Further information on this topic can be found in the Payment Methods section here.
The Buyer agrees that their address and bank details (name, address, telephone number, IBAN and BIC) will be transmitted for the purpose of processing the transaction for collection, processing and use and will be transmitted to third party companies if this is necessary for the processing of payment transactions. These third party companies may include, for example, banks and service providers who create technical requirements for the processing of payment transactions. For more information, see the Privacy Policy section here.
The retention of the title reservation in favour of AITAA shall remain even in the event of resale by the Buyer to a third party and/or its possible further processing by the Buyer or a third party. The Buyer undertakes to make their customer aware of this at all times.
1/ The Seller’s designated products may only be sold with the respective trademarks.
1/ For all consignments, the Buyer must inspect the items delivered immediately upon receipt for accuracy, completeness and any visible damage caused by shipping. Any defects found must be marked on the delivery note and confirmed by the carrier, otherwise they will not be accepted. Any defects discovered after the goods have been unpacked must be immediately notified in writing by the Buyer to AITAA at info@aitaa.cz.
2/ The Buyer’s claims arising from defects in the goods stem from the applicable provisions of the Civil Code of the Czech Republic and the Seller’s Complaints Procedure.
3/ Liability for defects does not arise and defects covered by the quality guarantee are not covered if:
a/ the goods have been demonstrably used in contravention of the “Instructions for Use” or “Maintenance Instructions, with recommended dates for repainting, including the specification of the waxes or paints used” supplied by the Seller;
b/ or have been used inappropriately in relation to their utility features or contrary to the purpose for which they are intended;
c/ or have subsequently been arbitrarily modified, altered or combined with other items not supplied by the Seller.
Furthermore, the complaint shall not cover any changes in the materials that do not prevent the use of the product, such as cracks in wooden profiles, change in colour of surface-untreated wood, etc. The warranty does not cover defects caused by mechanical damage or defects caused by natural influences. Wooden elements are delivered as surface-untreated, unless otherwise agreed in writing.
In the case of surface treatment, the customer receives binding conditions of use for the sustainability of the appearance (“Maintenance Instructions, with recommended dates for repainting, including the specification of the waxes or paints used”). Buyer is obliged to strictly observe the inspection and tightening of the screw connections in accordance with the “Instructions for Use”.
Neither the liability for defects nor the quality guarantee shall apply to wear and tear caused by normal use of the goods.
4/ Complaint settlement
Any defects found after unpacking the goods must be immediately notified in writing by the Buyer to AITAA.
The complaints procedure is carried out “in electronic form”.
In case of a complaint, the Buyer shall proceed as follows:
The Buyer shall immediately notify the Seller in writing of the complaint. We recommend that you fill in our complaint report here and send it to the email info@aitaa.cz, or by correspondence to AITAA system s.r.o., Zerzavice 2146, 68601 Staré Město, Czech Republic.
This report contains all the information necessary for the smooth settlement of the complaint. The Buyer shall describe his/her problem in as much detail as possible, preferably take photographs of the part being claimed and then attach the photograph to the report. He/she may also draw a sketch for the printed report.
It is then necessary for the Buyer to send the completed and, if possible, signed report together with photographs to the above email address. case of goods sent to us without description of the defect and without the report, the Seller reserves the right to return them immediately at the Buyer’s expense. Unfortunately, a telephone complaint is not sufficient.
The Seller shall settle the complaints in the following ways, namely:
a/ by repairing the damaged part, if this is not possible
b/ by replacing the damaged part, if this is also not possible
c/ by replacing the entire product or upon agreement, a discount may be offered on the purchase price of the module.
If a replacement is made, the damaged part of the goods will have to be sent back upon agreement to the following address: Bílovice 519, 687 12 Bílovice, Czech Republic.
Goods must always be sufficiently packaged to prevent damage during return transport. In the event of damage during return transport due to improper packaging, AITAA accepts no liability and a complaint is no longer possible. It is recommended to enclose a copy of the invoice together with the complaint report. Upon agreement, the damaged part of the goods must be sent back to the following address: Bílovice 519, 687 12 Bílovice, Czech Republic.
5/ The Buyer will be informed of the outcome of the complaint in writing. Any questions regarding the progress and processing of the complaint can be sent to info@aitaa.cz. The Buyer bears the direct costs of the return. If the complaint is found to be justified, AITAA shall bear the cost of a reasonable amount for shipping. The amount will be transferred by AITAA no later than 14 days after the complaint has been settled. For this payment, unless otherwise specified in writing, AITAA will use the same means of payment as was used for the original transaction. It shall not take more than 30 days to process your claim. In order to comply with this deadline, it is necessary that the Buyer provides the necessary cooperation.
6/ Warranty periods
Based on the wording of the Civil Code, for products marked with the AITAA trademark, it provides the buyer with a guarantee for the quality of the goods for a period of 2 years from the date of delivery of the goods, both for modules with a structure in a colored design (i.e. treated with powder paint) and for modules with a structure treated only with basic a layer of zinc.
Regarding the modules with a construction treated only with a base layer of zinc, the period is 3 years. The warranty period starts on the date of handing over the goods to the buyer or on the date on which the buyer is invited by the seller to take delivery of the goods. Within the repair, only the repair of the goods can be claimed, not any improvement to the original condition. The proof of purchase is usually used as a warranty certificate. For more information on warranty periods, please see the AITAA Warranty Conditions section here.
1/ According to the Sales Records Act, AITAA is obliged to issue a receipt to the Buyer.
By submitting your order, you agree to receive the tax receipt in electronic form. We will send the tax document electronically in an email after the delivery of the order. However, if you wish to send the tax document in paper form, please send us a message to info@aitaa.eu and we will send you the tax document together with the goods.
2/ The contract is concluded in the Czech language and is governed by the legal regulations of the Czech Republic.
3/ All prices for products and services are inclusive of VAT, which is applicable at the time of placing the order. In the event that the VAT changes prior to the conclusion of the purchase contract or until the goods are shipped, the Buyer is obliged to pay the outstanding amount of the purchase price, taking into account the type of payment chosen thereby, or the Seller will immediately send the Buyer an email message with a request to inform where the Buyer can pay the overpayment of the purchase price.
4/ All prices, including promotional prices, are valid until further notice or while stocks last.
5/ Customer Service Centre opening hours
Orders via AITAA online shop: MON-FRI 8.30-16.00.
In the event of an information system failure or force majeure, AITAA is not responsible for non-compliance with the opening hours.
1 / Your orders and the order data you have entered are processed by AITAA system s.r.o.
All data we collect are used and processed solely in accordance with the applicable data protection legal regulations. The privacy statement can be found here.
1/ The body competent for out-of-court proceedings in the event of a dispute, or the body for settling Buyers’ complaints, is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, company ID No.: 000 20 869, website: https://www.coi.cz, established by Act No. 64/1986 Sb., on the Czech Trade Inspection Authority, which the Buyer can contact via the electronic registry on the Czech Trade Inspection Authority’s website. It is also possible to resolve the dispute online via a dedicated ODR platform.
2/ Relations and any disputes arising under the contract shall be governed exclusively by the legal regulations of the Czech Republic and shall be resolved by the competent courts of the Czech Republic.
3/ In case of disputes, the competent court for both parties is the District Court in Uherské Hradiště or the Regional Court in Brno. However, AITAA shall have the right to pursue its claims at the Buyer’s registered office. If any provisions of the GTC is contrary to the Civil Code of the Czech Republic, the applicable provisions of the Civil Code shall apply, but the other articles of the GTC shall remain unaffected.
The UN Convention on Contracts for the International Sale of Goods (CISG) shall not apply in accordance with Article 6 of this Convention.
1/ By signing the purchase or other similar contract and/or by paying the advance payment, the GTC become effective between the contracting parties and the Buyer confirms that he/she is familiar with their content, agrees with them and accepts them.
2 / These General Terms and Conditions entered into force on 10 May 2021.
AITAA system s.r.o.
Zerzavice 2146
686 01 Staré Město
Czech Republic
+420 605 289 944
MON – FRI 8:00-16:00
